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Level 1 Technical Support
Additional LEVEL 1 Technical Support * for our dedicated customers
via WhatsApp, Email, Phone
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for your Desktop, Laptop, and other user device and Web Hosting / WebSite related services that provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to other IT related support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
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(* 1 Problem = 1 Troubleshoot)
(you may also discuss if you have more then one problem)
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