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Level 2 Technical Support
Additional LEVEL-II Support * for our dedicated customers
via WhatsApp, Email, Phone
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for your Desktop, Laptop, and other user device and Web Hosting / WebSite related services including white-listing user's black-listed IP in our servers. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware diagnosis.
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Handles escalated issues that Level 1 support is not equipped to handle.It is not limited to only solving known issues but also implement fixes for new trace issues and only escalate to Level 3, if it is out of their skill set or ability to solve.
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(* 1 Problem = 1 Troubleshoot)
(you may also discuss if you have more then one problem)
**Handles both Level 1 and Level 2 for Annually subscribed customers**
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